Welcome to PetVoya. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
1. General Conditions
- By using this website, you confirm that you are at least 18 years old or using the site under parental supervision.
- We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time.
- Continued use of the website after changes are posted constitutes acceptance of those changes.
2. Products & Services
- All products displayed on PetVoya are subject to availability.
- We reserve the right to limit quantities, discontinue products, or modify product descriptions without prior notice.
- Product images are for illustration purposes only; actual colors or sizes may vary slightly.
3. Pricing & Payments
- All prices are listed in USD unless otherwise stated.
- Prices are subject to change without notice.
- We reserve the right to correct pricing errors at any time.
- Payments must be completed at checkout using available payment methods.
4. Order Acceptance & Cancellation
- Once an order is placed and confirmed, it cannot be canceled, modified, or refunded.
- We reserve the right to refuse or cancel any order due to:
- Suspected fraud
- Payment issues
- Incorrect pricing or product information
5. Shipping & Delivery
- Delivery timelines are estimates and may vary due to courier delays or external factors.
- PetVoya is not responsible for delays caused by shipping carriers.
- Orders marked as delivered by the carrier are considered successfully fulfilled.
6. No Returns & No Refunds Policy
- All sales are final.
- PetVoya does not accept returns or issue refunds once an order has been placed.
- Exceptions apply only to:
- Damaged items
- Defective products
- Incorrect items shipped
(Must be reported within 48 hours of delivery with proof.)
7. User Responsibilities
You agree not to:
- Use the website for unlawful purposes
- Provide false or misleading information
- Attempt to disrupt or interfere with website security
- Copy, distribute, or exploit website content without permission
8. Intellectual Property
- All content on PetVoya, including logos, text, images, and graphics, is the property of PetVoya.
- Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Limitation of Liability
- PetVoya shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Use of our products is at your own discretion and risk.
10. Governing Law
- These Terms & Conditions shall be governed and interpreted in accordance with the laws of the United States.
- Any disputes shall be subject to the exclusive jurisdiction of U.S. courts.
11. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Email: contact@petvoya.com
Business Hours: Monday – Friday | 10:00 AM – 6:00 PM (IST)